Welcome to Hidden Heaven. By accessing and using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
Acceptance of Terms:
Utilizing our services constitutes acceptance of these terms. If you disagree with any part of the terms, you must not use our services.
Booking and Cancellations:
Reservations can be made through our official website or directly at our premises. Cancellation policies are specified at the time of booking and vary according to the season and room type.
Check-In/Check-Out:
Guests must adhere to our check-in and check-out times unless otherwise arranged in advance. Late check-out may be available subject to room availability and additional charges.
Payment:
All payments are due at the time of booking unless otherwise agreed. We accept payments via credit card, debit card, or cash.
Use of Facilities:
Guests are welcome to use our facilities, including the restaurant, spa, and recreational areas, in accordance with our house rules.
Conduct:
Guests are expected to behave respectfully and considerately at all times. Disturbance or violation of local laws will result in immediate termination of the accommodation contract without refund.
Damage:
Guests are responsible for any damage they cause to the facilities or accommodations during their stay. Charges for damages may be billed to the guest’s account.
Privacy Policy:
We respect your privacy. Any personal information collected during the booking process will be handled in accordance with our privacy policy.
Liability:
While every effort is made to ensure the safety of our guests, Hidden Heaven cannot be held liable for any personal injuries or loss of property suffered during your stay.
Amendments to Terms:
Hidden Heaven reserves the right to amend these terms and conditions at any time without prior notice.
Governing Law:
These terms shall be governed by and construed in accordance with the local laws where Hidden Heaven is located.
Thank you for choosing Hidden Heaven. We look forward to providing you with a peaceful and enjoyable experience.